About Us
Welcome to Ecomms, your go-to partner for top-notch marketplace management services.
We are a certified Shopee Enabler and Lazada Partner with years of experience in helping businesses like yours thrive in the ecommerce space.
Our team of experts is dedicated to delivering customized solutions that streamline your operations, enhance the customer experience, and drive sales.
Let us take care of the details while you focus on growing your business.
LazLive
Jayce, co-founder of Ecomms, talks on Lazada University about common issues faced by ecommerce businesses and emphasizes the importance of identifying areas for improvement to make the business process more efficient.
Marketplace Specialist
Ecomms is a Lazada Partner as an e-Commerce enabler.
We are featured on Lazada Service Marketplace as well as Lazada University.
From storefront management to customer service - our experienced team is reliable and delivers quality.
Lazada Partners
Ecomms is a Shopee Certified Enabler.
With a proven track record of delivering outstanding operational services, Ecomms has been acknowledged for its efficiency and competency.
Certified Shopee Enabler
Our Services
Brands & businesses need not hire an eCommerce team that consists of eCommerce manager, social media manager, graphic designer etc, and instead can work with us at a fraction of the cost.
As an ecommerce enabler, Ecomms provides the expertise to manage the whole eCommerce sales process with industrial best practices to optimise sales such that businesses can concentrate on their core business.
Every industry is different, hence we provide customized solutions catered to your need.
Contact us to find out more.
Store Management
We optimize your e-store for the best shopping experience with services like storefront refresh, platform best practices, and marketplace marketing mechanisms.
Our team reviews and optimizes your listings for maximum sales conversion, and we offer design and layout support for a visually appealing store.
We also provide ongoing marketplace campaign support with tactics like vouchers, discount promotions, and marketplace ads.
Store Design
Our store design services include everything you need to create an attractive and effective online storefront.
From designing and editing product images to creating long description creatives, storefront banners, carousel displays, category banners, thumbnails, and seasonal banners, we've got you covered.
With our store design services, you can create a visually appealing storefront that drives sales and supports your business goals.
Live Chat Management
Our Live Chat Marketplace Management services reply to all platform enquiries 7 days a week from 9am to 10pm. We follow up after sales to encourage positive customer reviews and early service recovery.
Our team provides personalized review responses and flags negative reviews for service recovery.
With our Live Chat Marketplace Management, your customers can receive exceptional support and a great shopping experience.
Fulfilment Service
Our Fulfillment Services sync inventory with your e-commerce store seamlessly, pick and pack your products with care, and provide reliable delivery services.
With our expertise, you can ensure that your customers receive their orders on time and in the best possible condition.
Trust us to handle your fulfillment needs and streamline your operations for maximum efficiency.
Our Work
Storefront Revamp
Revitalize your online presence ✨
Graphic Design
Impactful graphics and branding
We use the Ecomms system to provide superior customer service, align customer concerns, and maintain high-performance chat threads.
Is imperative in an automated helpdesk during high peak seasons to meet customer needs.
Krafter Team
Clientele
